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FAQs

TAKATA AIRBAG RECALL

Which cars are impacted in this voluntary recall?

A list of General Motors vehicles sold in New Zealand which are impacted include:

  • Opel Mokka (MY2014)
  • SAAB 9-3 (MY2006-2011)
  • SAAB 9-5 (MY2006-2009)
  • Holden Cascada (MY2015-2017)
  • Holden PJ Astra (J) (MY2014- 2017)
  • Holden Trax TJ (MY2013-2018)
  • Holden Barina TM (MY2012-2018)
  • Holden Cruze JG & JH (MY2010-2016)
  • Holden Astra-H (MY2005-2009)

How do I know if my car is impacted?

If you own a car on the list above, it is fitted with a front driver’s side airbag with an affected Takata inflator which will need to be replaced.

GM Holden will contact all customers with impacted vehicles to let them know to book into the nearest Holden Service Outlet to have the airbag replaced free of charge.

There are several ways to check. You can contact Holden’s Customer Care line on 0800 633 134 quoting your Vehicle Identification Number (VIN). Your VIN can be found:

  • On the bottom corner of the windscreen on the passenger side.
  • Inside the driver’s door; and
  • Near the firewall in the engine bay

or

Using your VIN on the VIN Lookup tool to determine if your Vehicle requires an airbag replacement under an Active or Future recall.

What should I do if I think my vehicle is impacted?

You can contact your nearest Holden Service Outlet to arrange a suitable time to replace your airbag.  They will check over the phone if your vehicle is part of the recall.

Alternatively you can check by using your VIN on the VIN Lookup tool to determine if your Vehicle requires an airbag replacement under an Active or Future recall.

We strongly recommend your contact details are correct with NZTA so that we can contact you if we need to for future safety related recalls. You can update your contact details at https://transact.nzta.govt.nz/transactions/ChangeOfAddress/entry

Why is GM Holden contacting me about my Saab or Opel vehicle for this recall?

Holden, as part of General Motors, is the importer of Saab and Opel vehicles. Holden Service Outlets are authorised to carry out the rework on Saab and Opel vehicles for this recall campaign.

If my vehicle has previously had a driver airbag replaced after a crash or other rework, is my vehicle still affected by the Takata Recall?

If your vehicle has had an airbag replacement following a collision or other incident, any replacement airbag installed in the Vehicle may be faulty and require replacement. Accordingly, please check your VIN on the VIN Lookup tool to determine if your Vehicle requires an airbag replacement under an Active or Future recall.

Is my car safe to drive?

GM Holden expect that the inflators fitted to impacted vehicles will continue to perform as designed until a replacement airbag can be fitted.

Is the replacement airbag also made by Takata?

The replacement airbags do not use Takata inflators. Holden is not using any like-for-like airbag replacements.

Do any Holden vehicles contain ‘alpha’ airbag inflators?

Our vehicles are not fitted with Takata airbags containing 'alpha' inflators, these airbags are widely reported to pose an immediate and extreme safety risk.

What if I want to get my airbag replaced earlier?

Yes, you can contact your nearest Holden Service Outlet to arrange a suitable time to replace your airbag.

I have bought an imported/second-hand Holden which is on the recalled vehicle list, what should I do?

Yes, you can contact your nearest Holden Service Outlet to arrange a suitable time to replace your airbag.

WARRANTY

Who can I speak to about warranty enquiries?

Please call our Customer Care team on 0800 465 336

Does the Holden Standard Factory Warranty affect my rights under the New Zealand Law?

Our goods come with guarantees that cannot be excluded under the New Zealand Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You can also have the components repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Does the Holden Standard Factory Warranty include scheduled servicing?

All warranty work performed under a Holden Standard Factory Warranty (including parts and labour) will be carried out free-of-charge. However, this work should not be confused with the servicing specified in the Maintenance Schedule. Found in the Service Booklet, this service is a payable charge.

When does the Holden Standard Factory Warranty period start for demonstrator vehicles?

In the case of a demonstrator vehicle, the warranty period starts from the date the vehicle was first placed into service by the Dealer. Your coverage expires at 3 years or 100,000 km, whichever comes first.

Need more info? Refer to your owner's handbook in your glove box for more information on your coverage, making claims and warranty exclusions.

Announcement 17 February 2020

With a heavy heart, Holden announced today that General Motors will be retiring the Holden brand in Australia and New Zealand. This announcement will be felt deeply by the entire Holden family, our customers and our fans.

We will immediately begin working with our dealer partners across Australia and New Zealand to implement an orderly transition, including support for our existing customers.

Holden will continue to support customers in the following ways:

  • Honour all existing warranties and guarantees
  • Honour all free scheduled servicing offers
  • Ongoing call centre support
  • Provide servicing and spare parts for at least 10 years, through national aftersales networks in Australia and New Zealand
  • Recalls or safety-related issues if they arise

GM has taken this difficult decision after an exhaustive analysis of the investment required for Holden to be competitive for the long term in Australia's and New Zealand's new car markets. Regrettably, this assessment determined such an investment could not meet GM's investment thresholds, including delivering an appropriate return.

Factors weighing against further investment in Holden included: the highly fragmented right-hand-drive domestic markets; the economics to support growing the brand; and delivering an appropriate return on investment.

More broadly is the issue of scale. The global consolidation of the automotive industry has made it increasingly challenging to support a brand and a business that operates in only two markets, which represent less than one percent of the global industry.

This decision has not been taken lightly, especially considering the iconic status of the Holden brand and the contribution it has made not only to GM, but to the development of the economies of Australia and New Zealand.

It impacts all aspects of the Holden business, including the wind-down of the National Sales Company, GM Holden Engineering, GM Design Australia, Holden Financial Services and Maven Australia.

We are commencing work with our dealer partners on timing to cease sales of new vehicles, as well as transitioning dealerships to authorised service outlets.

Customer Questions

Where can I get my Holden serviced?

Holden will establish a national aftersales network to support existing customers for at least the next 10 years. All current Holden dealers will be offered the opportunity to transition to Holden authorised service outlets.

Will you honour my warranty?

Yes. Holden will continue to honour all existing warranties.

For how long will Holden provide spare parts?

Holden will provide existing Holden customers aftersales support for at least 10 years, including warranty, service, spare parts and any required recall or field actions.

How far will I need to travel to get my car serviced in future?

Holden will establish a national aftersales network. All current Holden dealers will be offered the opportunity to transition to Holden authorised service outlets.

What happens if there is a vehicle recall?

As required, Holden and its aftersales network will also continue to handle any recalls or safety-related issues if they arise, working with the appropriate governmental agencies.

General Questions

When will Holden close?

We are committed to looking after existing Holden customers – and our plan is to provide aftersales support for at least 10 years. We will work closely with our dealers and customers around the appropriate timing to cease sales in Australia and New Zealand.

What parts of the Holden operation are impacted by this decision?

The National Sales Company; Design, Engineering, Maven, Holden Financial Services. We will retain a team to support our aftersales operation.

Wouldn't it have been better to close Holden when local manufacturing ended?

We believed at the time that Holden could continue as a full-line importer.

What happens to Lang Lang Proving Ground?

We will explore options around the Lang Lang Proving Ground.

What happens to HSV?

We plan to focus our growth strategies in these markets on the specialty vehicles business and plan to immediately begin work with our partner on that focus.

What happens to Holden's collection of historic vehicles, vehicles of national significance?

We will preserve key heritage vehicles and are working through plans with GM and local partners and institutions.

Safety Recall VIN Lookup

Your vehicle identification number (VIN)

Enter your 17 Digit VIN
The VIN can be found: (1) on the bottom corner of windscreen on passenger side, (2) inside the driver's door, or (3) near the firewall in the engine.
VIN:
Model:
Release Year of Vehicle:
LAST UPDATED:
Find a Holden Service Outlet > Update Details > Print >

Search Results For

Locating the VIN number Locating the VIN number Locating the VIN number

The VIN can be found:

  • On the bottom corner of windscreen on passenger side
  • Inside the driver's door
  • Near the firewall in the engine